Terms & Conditions
Last updated: October 2026
1. About These Terms
By using this website or placing an order, you agree to these terms. Kechina Hub ("we", "us", "our") buys goods from suppliers in China on your behalf and delivers them to Kenya.
2. Prices and Estimates
Prices are shown in Kenyan Shillings. Shipping, duty and tax figures shown before checkout are estimates based on the product weight, size and current exchange rate. Your final price is confirmed in your quote or at checkout. Customs duties and taxes are set by the Kenya Revenue Authority; if the final amount differs from the estimate, we will tell you before your goods are released.
3. Payment
Orders are confirmed once payment is received by M-Pesa. Some orders, including group buys and large orders, need a deposit, with the balance due before the goods ship or before pickup. We order from the supplier only after your payment is received.
4. Quotes
Quotes for "Source for Me" requests are valid until the date shown on the quote. After that date, prices and exchange rates may change and we may need to send a new quote.
5. Group Buying
A group buy closes at its stated date. If the group reaches its target, the price for its tier applies to everyone in the group. If it does not, the campaign rule shown on the group buy page applies: your deposit is refunded, the campaign is extended, or the order goes ahead at the price reached. You can see the rule before you join.
6. Shipping and Delivery Times
Delivery times are estimates shown as a range. Supplier production, shipping schedules, port and customs delays can make them longer. We will keep your tracking page up to date and tell you about any major delay.
7. Items We Do Not Handle
We do not source or ship counterfeit or replica branded goods, or any items that are illegal or restricted in Kenya or China. Some goods, such as batteries, liquids, powders and medicines, have shipping limits. We may refuse or cancel an order for such items and refund your payment.
8. Damaged, Wrong or Missing Items
Please check your goods at pickup or delivery. If an item is damaged, wrong or missing, contact us within 48 hours with photos. We will review it against the photos taken at our cargo partner in China and arrange a replacement, refund or credit where the problem is confirmed. Because goods are imported for you, we cannot accept returns for change of mind.
9. Loyalty Points and Referrals
Loyalty points and referral rewards have no cash value except as stated (store credit or an approved M-Pesa payout) and may be changed or ended at our discretion. Referral rewards apply only to a referred customer’s first paid order.
10. Changes to These Terms
We may update these terms from time to time. Continued use of the site after changes means you accept the updated terms.
11. Contact
Questions about these terms? Reach us at kweya.gra@gmail.com or 0707 991 982.